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ShellShock Designs

“Your attention to detail was so impressive. From
catalogue to DHL delivery.” Collette Foley, Maryland. USA

Frequently Asked Questions

1. Why can't I purchase direct from your website?
2. What countries to you deliver to?
3. Isn't it madly expensive to ship floor/wall coverings?
4. How long will it take for my order to arrive?
5. What happens if you get my order wrong?
6. What are your payment terms?
7. Do I have to pay UK VAT?
8. Do I have to pay import tax/duty?
9. How do I place an order or request a quotation?

1. Why can’t I purchase direct from your website?
All of our products are made to order to your exact specification. We prefer to communicate directly with each customer (by telephone or email) to ensure that we provide the highest level of service. In this way, we can be certain to provide each and every customer with their exact requirements.
2. What countries to you deliver to?
We currently deliver direct to over 40 countries worldwide and we can probably ship your order anywhere in the world. All of our deliveries are covered by special arrangements that we have in place with international courier companies (UPS, DHL, Fedex).
3. Isn't it madly expensive to ship floor/wall coverings?
When you buy from ShellShock Designs you are buying direct from the factory. No showroom, no middlemen. This allows us to provide you with highest quality products at extremely low prices ..... even when you take into account the cost of shipping you will still benefit from huge savings! When we quote you a price for your oder, we will always provide you with the shipping cost up front. We ship regularly with major international couriers (UPS, Fedex, DHL) and are able to receive and pass on to you the best possible shipping rates.
4. How long will it take for my order to arrive?
We operate one of the most efficient manufacturing processes in our industry. Whilst delivery times will naturally vary dependent upon order type and size, we usually despatch within 14 days of receiving payment. Shipping will usually take 4 days (UPS, DHL, Fedex).
5. What happens if you get my order wrong?
We are passionate about customer service and invest heavily in our quality control systems to ensure that you receive exactly the product(s). If something does go wrong, we will admit our mistake, and rectify it for you as speedily as possible, and at our cost.
6. What are your payment terms?
You can pay by credit card over the telephone or by Bank Transfer. As we only produce to order, you will need to pay for your order in full prior to despatch.
7. Do I have to pay UK VAT?
If you are a business customer residing outside of the UK and can supply us with your VAT/CVR number from EU, we can offer you the price without UK VAT. You are also exempt from UK VAT if you are buying our products from outside of the EU (although you will need to pay the import tax/duty for customs clearance in your country).
8. Do I have to pay import tax/duty?
Depending on where we are shipping your order, you may need to pay import tax/duty. We will advise you of your likely charges as part of our service. Regardless of import tax/duty & shipping charges, your order will still cost you less than buying comparable product elsewhere.
9. How do I place an order or request a quotation?
Please take your time to browse our products on this site. If you would like to place an order, or wish to discuss your particular requirements, or if you wish to receive a price quote, please contact us by telephone + 44 (0) 20 8952 1345. You can also complete our on-line quotation request form or enquiry form by clicking here.
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